Returns & Refunds Policy
30-day hassle-free returns. No questions asked.
30-Day Return Window
Most items can be returned within 30 days of delivery for a full refund, provided they are in original condition.
Eligible for Return
- ✓ Unused with original packaging
- ✓ All tags and accessories intact
- ✓ Defective or damaged on arrival
- ✓ Wrong item received
- ✓ Delivered after estimated date
Not Eligible
- ✕ Used or washed items
- ✕ Items without original packaging
- ✕ Digital products and gift cards
- ✕ Personalized / customised items
- ✕ Intimate apparel and swimwear
How to Return
1
Go to Account → My Orders and select the order
2
Click "Return / Exchange" on the item
3
Select a reason and submit the request
4
We'll schedule a free pickup within 24–48 hours
5
Refund processed within 5–7 business days after we receive the item
Refund Timeline
1
Credit/Debit Cards: 5–7 business days
2
UPI / Netbanking: 3–5 business days
3
Cash on Delivery: NEFT transfer within 7 business days
4
JMShoppe Wallet: Immediate after return approval
Holiday Extended Returns
Orders placed during sale events have an extended return window of 45 days.